Application and enquiry information
The application records the details you submit, including names, nationality, passport information, travel plans, contact and emergency-contact details, answers to application questions, a portrait and a passport data-page image. Additional information or child details are recorded where the relevant sections apply. A contact enquiry records your name, email address, optional telephone number, subject and message.
Access to saved application documents
Saved application documents are stored outside the public website directory. They are accessed through the application’s authorised session or an authenticated administrator account. A saved application can also be reopened using its reference and matching email address. Keep that reference and access to your email secure.
Essential cookies and technical information
The website uses session and request-security cookies to support forms. Technical records may include page addresses, referring pages, browser information and interaction events used to understand site performance and application journeys. Avoid placing personal information in page addresses or free-text fields that do not require it.
Optional website analytics
With your consent, Google Analytics measures visits to public information pages. Analytics is not loaded on the application, saved-application or document pages. Passport information, uploaded documents and application form answers are not included in those analytics events. You can change the analytics choice using the website’s cookie controls.
Use, access and external websites
Application information is used to save, display and administer your application record. Enquiry information is used to respond and maintain the website. Technical records help investigate errors and understand usage. The website operator is Visato. External websites handle information under their own policies.
Privacy requests
Use the contact form to ask about access, correction or deletion of your saved application or enquiry information, identifying only what is needed to locate it. A request may require verification of the requester and the relevant record. Do not send identity documents in an initial general message.