Your application package
Application packages on this website are US$49 for single entry and US$99 for multiple entry, per applicant. The package details and cancellation conditions shown before purchase apply to your order. Check them before confirming payment.
Cancellation and refund requests
A refund request is reviewed against the terms accepted for the purchase, the order status and any work already completed. A change of travel plans or a visa refusal does not automatically create a refund. Contact us with your order reference so the request can be reviewed.
Raise a payment enquiry
Contact the provider that received your payment. Include an order reference if one exists, the date and a short explanation. Do not send a full card number or card security code. Keep receipts and check a suspected duplicate payment before starting a second transaction.
Consumer rights
Applicable statutory rights remain unaffected. The terms accepted for a specific purchase and the work actually performed are relevant to reviewing a refund request. Ask about any unclear package or cancellation condition before purchase.